Shipping policy

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer $15 flat rate shipping to anywhere in the United States.

 

Local delivery

Free local delivery is available for orders over $50 within 10 miles. For orders under $50, we charge $8 for local delivery.

Deliveries are made from 8:00am - 4:00pm on Tuesdays - Saturdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Local Pickup

You can skip the shipping fees with free local pickup at 2505 Chambers Rd, St. Louis, MO 63136. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 hours. We will send you an email when your order is ready along with instructions. 

Our pickup hours are 11:00am - 4:00pm on Monday - Sunday. Please have your order confirmation email or text with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email or text notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at thegenuinelabel@gmail.com with your name and order number, and we will look into it for you.